Contact Info
Hightlights
- Over 10 years of User Experience Design working with web, mobile and device based products and services
- Advanced in user-centered design principles and practices to define use cases, deliver design solutions, and validate them via usability study
- Ability to transfer complex user tasks into simple and easy-to-use interface
- Strong team player understanding dynamics and needs of product management, business development, marketing and engineering
- Process expert on Waterfall and Agile models
Professional Experiences
- Principal Designer, PayPal [March 2011 - Present]
- Lead User Experience Designer, PayPal [April 2009 - February 2011]
- User Experience Design Manager, PayPal [February 2007 - March 2009]
- Senior UI Designer, PayPal [February 2004 - February 2007]
- UI Designer, America Online, Inc. [May 2001 - February 2004]
- Web Designer, Nexiv, Inc. [June 2000 - March 2001]
Education
Master of Design in Human-Centered Design Planning, May 2001
Institute of Design, Illinois Institute of Technology (IIT), Chicago, Illinois
Bachelor of Fine Arts in Visual Communication and Industrial Design, February 1996
Seoul National University, Seoul, Korea
References and Publications
"When User Experience (UX) met Agile: A Case Study" was presented in CHI 2009 and UPA 2009. I have co-authored the paper with two PayPal colleagues to share our Agile experience and recommendations with the UX community. Nielsen Norman Group also published the same study as part of their Agile Usability report.