Operational Excellence
I've led various initiatives aiming at operational excellence. Some of the highlights are listed below:
- Created the UED Spec template that improved the quality and consistency of User Experience Design team (UED) deliverables
- Created process models for Waterfall and Agile methodologies which has been institutionalized within PayPal
- Designed, built and managed the UED intranet to share documents and organizational news
- Created training materials regarding the process and design tools for new members on the team
